Start with a clear purpose
Consider why you need the money, how much you actually need, and whether borrowing is the right option for your situation.
Look beyond the amount offered
Check the interest rate, fees, charges, repayment period, and total amount payable. Understand when payments are due and whether additional charges may apply.
Check your repayment capacity
Consider your regular income, essential expenses, existing debts, and other financial commitments. Make sure repayments can fit your budget without compromising essential needs.
Read the agreement
Review the loan agreement and repayment schedule before accepting. Ask for clarification about any term you do not understand, and keep a copy of your agreement and payment records.
Protect your personal information
Use verified channels when submitting information or discussing an account. Never share mobile money PINs, banking PINs, passwords, or one-time verification codes with someone claiming to process a loan.
Act early if repayment becomes difficult
If your circumstances change, contact UGANOVA through an official support channel. Ask what options may be available under your agreement; do not assume an extension or waiver is approved unless confirmed.