Last updated: Jan 2026
1. Who we are
This Privacy Policy explains how [insert correct legal entity name] (“UGANOVA”, “we”, “us”) handles personal information when you use our website, enquire about services, or apply for a product.
2. Information we collect
Depending on your interaction with us, information may include identification and contact details, application information, employment or business information relevant to an application, account and repayment records, customer enquiries, and technical information associated with website use.
3. How we use information
Purposes may include responding to enquiries, assessing applications, administering services, verifying information, meeting legal obligations, preventing fraud, managing repayments, and handling complaints. Marketing use, where applicable, must follow relevant legal requirements.
4. Sharing information
Information may be shared with authorised service providers, professional advisers, regulators, or other parties where necessary and lawful. The actual recipients, purposes, and safeguards must be specified in the final policy.
5. Security and retention
We apply appropriate measures to protect personal information. Retention periods must reflect applicable legal requirements and UGANOVA’s documented practices. No online system can be guaranteed completely secure.
6. Your rights
Depending on applicable law and circumstances, you may have rights to access or correct information and other rights relating to its processing. Contact the designated privacy contact to make a request.
7. Cookies
Describe the cookies and similar technologies actually used by the website, their purposes, and any applicable controls.
8. Contact
Privacy contact: +256 XXX XXXXX
Email: info@example.com
Address: Kampala, Uganda